FAQ
GENERAL
You can find our online contact form here. We will do our best to answer you as soon as possible.
Please contact us directly through our contact form. In this form you can choose the subject of your request so that we can answer you as precisely as possible.
You can find all our ski touring tracks here. Moreover, you will find the signs, the tracks and the difficulties of each track. Take the time to read our safety instructions before you go.
ORDERS
First of all, please note that we sell online on our website only in Switzerland.
The ordering process is very simple, as in all online stores: choose the products in the desired color and/or size and click on the shopping cart icon to place the order. A window with your shopping cart will appear. Press the "checkout" button to continue your purchase. A dialog box will appear in which you will be asked to fill in your contact information as well as your billing and shipping address. Then select the payment method, check that all information is correct, and finalize your order. You will receive an order confirmation e-mail shortly afterwards. Another email from our authorized delivery person will be sent to you when your order is shipped.
You will receive an email or message from our authorized delivery person at least when your order is shipped. You will find a link where your order will be registered. You will then see the delivery time and delivery options.
Once your payment is made, we will prepare and pack your order as quickly as possible. Your order will be shipped within 24 hours after payment confirmation on working days. You will receive an email or message when your order is picked up by our delivery service.
PRODUCTS
All MOVEMENT products are available in our shop retailers and directly on our website. You will find all our products such as skis, ski boots, ski poles, ski helmets, accessories and clothing.
Our MOVEMENT ski Series represent the practice of skiing up and downhill. Our skis are freetouring compatible and allow our enthusiasts to enjoy all snow conditions. You will find below our different collections:
ALP TRACKS Series : ultra-light touring skis
SESSION Series : freetouring skis
AXESS Series : versatile touring skis
RACE PRO Series : ultra-light race skis
GO Series : freeride and freetouring skis
FLY TWO Series : freestyle and backcountry skis
REVO Series : piste and all mountain skis
Our MOVEMENT boots Series represent the practice of skiing up and downhill. Our boots are freetouring compatible and allow our enthusiasts to enjoy all snow conditions. You will find below our different Series:
EXPLORER : touring boots for discovering new playgrounds
FREETOUR : freetouring boots for exploring the mountains
PERFORMANCE : performance touring boots
CARBON PRO : race boots for the best performances
The technologies and materials used for the production of our products are noble and of superior quality. You will find details of the components of our skis and ski boots on our technology page.
We make sure that you can only order products that are currently available and in stock in our online store. If the product you want is temporarily out of stock, you can click on the "Notify When Available" button on the product page and we will send you an email when the product is back online.
PAYMENT
We only accept credit card payments. You can pay with VISA, MasterCard, Amex, ChinaUnionPay, Jcb, Diners, CB, Discover, VISA Electron and Maestro.
Orders placed on our website can only be placed for delivery in Switzerland.
All prices displayed on our website include VAT.
DELIVERY
We deliver only in Switzerland. If you want to order our products outside Switzerland, you can go directly to our shop finder and find our nearest retailer.
Delivery is free from 100 CHF of purchase on our website. Below this amount, shipping costs will be 6.90 CHF.
The delivery time of your order will be in 2 to 5 working days since the confirmation of payment. Deliveries are only made in Switzerland and for a valid Swiss address.
WARRANTY & RETURNS
You can find our warranty conditions and the procedure to follow here.
Products ordered from the Website may be returned without you having to justify the reasons.
To exercise this right of return, you must send an e-mail to info@movementskis.com within 7 days from the day following delivery of the Order indicating, without ambiguity, that you are exercising your right of return.
The Products subject to the right of return must then be returned within a period not exceeding 14 days from receipt of delivery to the following address:
Movement
Route du Verney 20
1070 Puidoux
Switzerland
Only intact, unopened and unused Products will be taken back. The corresponding delivery note must be sent with the returned Products. No right of return is possible on Products on sale and safety equipment such as helmets. If the conditions are met, the price of the returned Product(s) will be refunded, excluding delivery costs and any costs related to the method of payment. We reserve the right to refuse a return if the Products returned are not in perfect condition or have been used.
The return costs are at your expense. You also assume the risk of the product not reaching us or being damaged on return.